Help

Find your way around the Teachers Media website with help from the following sections:

• Videos and extra materials (same page link) Find out how to play videos on the Teachers Media website, as well as help with some technical issues to make sure you get the best from the service.
• Search (same page link) Find out how to get to the content you want.
• Navigation (same page link) Find what you need quickly.
• Using Social Media to share videos from Teachers Media (same page link) Share your favourite Teachers Media videos through Facebook and Twitter.

Further information on Teachers Media can be found in the About us section of the website.

Watching videos

On each video page, click on the large image to begin playing the video.

Controls for the video are at the bottom of the video player. You can fast-forward, rewind, adjust the volume, pause, play or expand the video player to full screen using these controls.

Information about the video is available on the page. This includes its duration, publish date and whether or not there are subtitles available.

Subtitles

Approximately 20 per cent of the videos are subtitled. When a video has subtitles, this will be clearly indicated in the information panel to the right of the video player.

Downloading videos

At present videos are not available to download from our website. For more information please visit the About us section of the website.

Related links and Extra materials

Many Teachers Media videos have Related links and Extra materials, such as web links and resources for use in schools. They are listed on video pages, under the Related links and Extra materials headings.

To visit a suggested website or download a document or resource, simply click on the link provided.

Media players

You can watch Teachers Media videos online through our Flash Video Player. You will need version 9 or later of the Flash plug-in to make full use of the video player.

Problems playing videos

Problems playing videos can be caused by either an issue with your internet connection, accessing the video outside the UK or a problem with the Teachers Media service.

A quick way of checking where the fault lies is to try to access another online video service, such as the BBC iPlayer or the You Tube website. If you can watch videos elsewhere without difficulty, the problem lies with Teachers Media. If this happens, please contact us and we will be happy to try to rectify the problem.

If you can’t access video content on Teachers Media and other sites, it could be because:

• There is a fault with your computer
• There is a fault with your internet connection
• Your computer is protected by a firewall

In all of these cases, please check with your system administrator or refer to your computer manual. You can also refer to for help to the Adobe Flash Player FAQs.

On older or slower machines, scrolling rapidly up and down the page while a video is playing can also cause the video to behave erratically or stop playing entirely.

Being told you're outside the UK

Unfortunately our videos are not currently available to stream outside the UK. The way we have opted to determine a viewer of the service is through the user's IP address (something that is designated to you by your Internet Service Provider each time you connect to the internet). Unfortunately, these IP addresses are not 100 per cent accurate and sometimes, a user in the UK will have been given a foreign IP address and will not be able to stream videos online.

You may be able to access the programmes if you reset your internet connection, or access Teachers Media from another location.

Searching for a video

Searching for videos is quick and easy:

• Type a video's name, or some keywords relating to what you're looking for, into the search box at the top right of the page and click Search.
• A list of all videos relating to your keywords will appear as your search results.
• Click on the item you would like to see and you'll be taken to the relevant page.

Series can be searched via the Search in box using the full series name, or can be found in the All series page.

Search is available on every page of the website.

The left hand navigation, which is the same on every page, gives an overview of the subjects and issues which Teachers Media covers.

• Click on a subject or whole school topic which interests you, for example, and you will be taken to a page which gives you a taster or what Teachers Media has to offer in that area

Across the top of each page you will also see links to key pages.

Facebook

You can post any Teachers Media video to your Facebook profile by clicking on the Facbook icon on each video page.

If you’re a fan of Teachers Media, you can Like Teachers Media on Facebook.

Twitter

You can share any Teachers Media video via your own Twitter account by clicking on the Twitter icon on each video page.

Keep up to date with what’s happening on Teachers Media by following us on Twitter. You'll see updates about our latest content and services, as well as news on all things education.