Frequently asked questions
Find your way around the Teachers Media website with our easy to use guide.
Further information on Teachers Media can be found in the About us section of the website.
The top and side navigation bars are the same on every page. They give you an overview of the subjects and issues which Teachers Media covers.
You can also search for videos by typing your search terms into the Search box.
A list of all videos relating to your keywords will appear as your search results. You can either click on the video you would like to see or scroll through the video pages by clicking on the numbers at the bottom of the screen and select a video.
On each video page, click on the large image to begin playing the video.
Controls for the video are at the bottom of the video player. You can fast-forward, rewind, adjust the volume, pause, play or expand the video player to full screen using these controls.
Information about the video is available on the page. This includes its duration and whether or not there are subtitles available.
Problems playing videos can be caused by an issue with: your internet connection, a security firewall on your PC or within your school or a problem with the Teachers Media service.
A quick way of checking where the fault lies is to try to access another online video service such as the YouTube website.
If you are continuing to have problems streaming a video in your school this may be connected to the IT security features your school uses, such as a firewall. In this case you may have to contact your IT department to resolve the problem.
If you are having problems playing videos on your home computer. Please check with your system administrator or refer to your computer manual. You can also refer to the Adobe Flash Player FAQs for help. You can watch Teachers Media videos online through our Flash Video Player. You will need version 9 or later of the Flash plug-in to make full use of the video player.
On older or slower machines, scrolling rapidly up and down the page while a video is playing can also cause the video to behave erratically or stop playing entirely.
In all of these cases, please check with your system administrator or refer to your computer manual. You can also refer to the Adobe Flash Player FAQs for help.
If you can watch videos elsewhere without difficulty, the problem lies with Teachers Media. If this happens, please contact us explaining the issue and we will be happy to try to rectify the problem.
Approximately 20 per cent of the videos are subtitled. When a video has subtitles, this will be clearly indicated in the information panel to the right of the video player.
Better Learning with ICT and Wellbeing at Work were series that were previously available with extra videos and resources through the enhanced video play.
The enhanced video player functionality that existed on the Teachers TV website is not available on the Teachers Media website.
Unfortunately the video is referring to a Teachers TV link, which is no longer available through that URL.
Many Teachers Media videos have Additional Materials such as web links and resources for use in schools. They are listed underneath the video.
To visit a suggested website or download a document or resource from this area, simply click on the link or icon provided.
The Teachers TV archive of videos is not currently available to stream outside the UK. Our system determines where a viewer of the service is through the user's IP address (something that is designated to you by your Internet Service Provider (ISP) each time you connect to the internet). Unfortunately, these IP addresses are not 100 per cent accurate and sometimes, a user in the UK will have been given a foreign IP address and will not be able to stream videos online.
You may be able to access the programmes if you reset your internet connection, or access Teachers Media from another location.
If you're a fan of Teachers Media, you can Like Teachers Media on Facebook.
Keep up to date with what’s happening on Teachers Media by following us on Twitter. You'll see updates about our latest content and services, as well as news on all things education.
Please note videos are only available to view within the UK
If you are a subscriber to the Teachers Media subscription service, and do not remember your login details. Simply go to the login area, and click on the 'Reset it now' link, follow the on-screen instructions and enter the email address you registered with. You will then be sent instructions on how to reset your password in order to access the Teachers Media subscription website.
To request a demo of the Teachers Media CPD subscription service, simply click on the request a demo button on the homepage, and fill out your details.
You can find out more about the Teachers Media CPD subscription service via the information page.